Customer Success Associate
Sales & Business Development, Customer Service
Location: New York - Remote
Let’s make financial services more transparent, together.
Stratyfy is building the future of trusted AI in financial services. We design advanced, deterministic AI engines specifically built for the rigorous demands of highly regulated industries, giving financial institutions the predictive performance that they need to compete alongside the control and traceability they demand.
We’re looking for a high-energy Customer Success Associate to join us as we step into our next phase of growth. Operating with a grounded, stable foundation in a hyper-growth industry, Stratyfy is a place where you can make a massive impact. If you are early in your career, this role pairs real-world project ownership with the intentional mentorship, deep feedback loops, and supportive team environment you need to learn and grow your skills.
If you are a builder who values high-precision logic, thrives in a collaborative team, and wants to deliver transparent solutions that safely unlock financial opportunity worldwide, we would love to have you join us.
What we offer:
• A collaborative, mission-first culture: Join a brilliant team deeply invested in each other’s success and the impact we’re making together
• Growth-focused environment: We provide the runway for you to own your professional development and carve out a meaningful career path within a fast-scaling company
• Comprehensive support: We offer a competitive compensation and benefits package designed to support both your professional achievements and your personal well-being
What You’ll Do at Stratyfy
- Support our C-suite in overseeing customer relations
- Act as the customer’s champion, working cross-functionally within Stratyfy, to ensure our customers are delighted with both the implementation and post-go-live experience
- Assist in client implementations with project coordination and translating requirements
- Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
- Partner with the Sales team to identify and cultivate strategic expansion and upsell opportunities
- Assist in designing training materials, quick-start documentation, and FAQs that help customers extract maximum value from our products
- Translate customer feedback into specific product requirements and enhancements
Experience You Bring To This Role
- 2-3 years of experience in customer solutions or data analysis within the tech industry; a background in fintech is a strong plus
- Strong communication skills characterized by empathy and a proactive, solution-oriented mindset
- Excellent project management and organizational skills, with the ability to prioritize tasks effectively and maintain clear stakeholder alignment
- A self-motivated and adaptable approach, with the ability to thrive in the dynamic, fast-paced environment of a scaling startup
- A proactive, roll-up-your-sleeves approach to accomplishing tasks
How to Apply
We believe in potential over perfection. If you’re a curious learner with a passion for building, we’d love to meet you. Please send your resume and a brief note to talent@stratyfy.com, noting the role you're interested in. We’re excited to get to know you.
Comments are closed.